Ring, ring. “Hello, I’ve got another repair I need you to complete.”
Sound familiar? Each and every time your building needs a repair, you’re on the phone calling up your handyman.
This time, that dent in the wall or chipped doorway has been on your to-do list for a month and who knows how long it was there before you even noticed it. Except, your residents noticed it and brought it up at the last board meeting, which is why it’s finally making its way to the top of your to-do list.
Before we get to saving you money, let’s recap the time and money it has cost you so far — not to mention your reputation with your residents.
- Noticing the damage and adding it to your to-do list
- Forgetting about it until your residents brought it to your attention again
- Calling the handyman for a quote(s)
- Another board meeting to review and approve the quote(s)
- Scheduling the repair service
- Arranging the invoice
- Following up on the finished repair
That’s a lot of one-time steps that could be streamlined into an easier, more efficient process.
Fixed Before You Even Noticed
Preventative maintenance is one of the easiest ways to circumvent your last-minute phone call to your building’s handyman. That is if you even have a preferred vendor. Imagine adding another step to find a new person, with availability, every time you need something fixed?
Save yourself the trouble and set up a maintenance contract.
Your contracted maintenance person will be on-site for the allocated days you’ve chosen. If you’ve got a big building that’s in need of touch-ups more frequently consider a 4–5 days a week service. Similarly, a smaller, newer building may only need maintenance on-site 2–3 days a week.
Most of all, they’re there when there’s a problem, not on the other end of a last-minute phone call charging you extra fees to complete a rush job.
Schedule a No-Obligation Site Assessment.
As part of your on-going maintenance contract, you can even pre-approve repairs such as staying on top of knicks and marks on the walls or changing light bulbs as they burn out.
This means you don’t have to make a phone call every time something needs care and you’re not paying contractors a premium for one-off jobs. Your maintenance team has already noticed it and billed you for the pre-approved materials needed to complete the job.
Submitting a Ticket for Larger Repairs
Your maintenance person will save you the trouble of submitting work orders for larger repairs. When they notice something outside of their pre-agreed scope, they’ll bring it to the board’s attention and, when possible, provide a cost estimate and timeline or suggest a vendor to request a quote from.
You can then make the decision if it’s within this year’s budget to complete or if it needs its own line item on next year’s financials.
The big benefit is that they’re already familiar with your building and how it functions, allowing them to help prioritize your repair schedule.
They are your one point-person who plans, executes and manages your maintenance requirements. If they can’t perform the task themselves, they’ll liaise with your chosen vendor and show them around the property when they come to make the specialty repair.
Repairs and Maintenance
On top of building repairs, your maintenance person will actually maintain your building and your resident experience.
Consider them your eyes and ears on the ground. So when your first snowfall rolls around and your sidewalks become covered in ice, they’ll add “salt the walkways” to their checklist. Or when your garbage room is stacked high with large items, they’ll schedule the removal.
They’ll even enforce your board’s bylaws, ensuring your residents remove their Christmas lights on time and use their parking stalls for their vehicles, not additional storage.
Think that’s all they do? The list is long, and you can find it on our Maintenance Page.
Read more about Maintenance Services.
Your Bottom Line
Overall, having an on-going maintenance contract will save you time and money. They keep your costs down as your building’s needs are funnelled through one person instead of a myriad of contracted vendors.
The better your building appears and functions, especially when it comes to preventative maintenance, the more money you save in the long run.
And last, but not least, as they tend to the needs of your building, they improve your resident experience and remove tasks from your to-do list.
Learn more about hiring a dedicated maintenance person.